Refund and Returns Policy

1. Overview

At SEfloss, we strive to ensure that our clients are completely satisfied with our digital workshops, tutorials, and consulting services. We understand that there may be instances where refunds or adjustments are necessary. This policy outlines the circumstances under which refunds may be granted and the process for requesting one.

2. Digital Products

Given the nature of our products, which are digital workshops and tutorials, once a product has been accessed or downloaded, it is generally non-refundable. However, exceptions may be made under the following circumstances:

  • The product was not as described or had technical issues preventing access.
  • The product was not delivered as promised (e.g., missing content or functionality).

3. Refund Eligibility

You may be eligible for a refund under the following conditions:

  • You have not yet accessed or downloaded the digital product.
  • The request for a refund is made within 14 days of the purchase date.
  • There is a clear error or technical issue preventing you from using the product as intended.

Refund requests that do not meet these conditions may be denied.

4. How to Request a Refund

If you believe you qualify for a refund, please follow these steps:

  1. Contact our customer service team with your order number and details of your request.
  2. Provide any necessary documentation or evidence supporting your claim (e.g., screenshots of technical errors).
  3. Our team will review your request and respond within 5-7 business days.

5. Returns on Subscriptions

For any subscription-based services or ongoing consulting, you may cancel your subscription at any time. However, partial refunds for unused time will not be provided unless there is a significant service disruption or technical issue that is the fault of SEfloss.

6. Cancellations

For services such as live workshops or consulting sessions:

  • You may cancel or reschedule a workshop up to 48 hours before the scheduled date. In this case, you may be eligible for a full refund or credit towards another session.
  • Cancellations made less than 48 hours before the workshop are non-refundable but may be rescheduled at SEfloss’ discretion.

7. Non-Refundable Circumstances

Refunds will not be granted under the following conditions:

  • Change of mind after the purchase.
  • Failure to use the product within the available access time.
  • Inability to access the product due to issues unrelated to SEfloss (e.g., lack of required software or system incompatibility).
  • Discontent with the course style or presentation if the course content is as described.

8. Disputes

In the event of a dispute, we encourage you to reach out to us first to resolve the issue. If a satisfactory resolution cannot be reached, any further disputes will be handled according to local consumer protection laws.

9. Contact Information

For further questions about our Refund and Returns Policy, or to initiate a refund or return, please contact us at.